Last Updated: [Insert Date]

At Ocean Motion Shop, we want you to be as stoked about your gear as you are about your next session. If something isn’t quite right with your order, we’ve got your back with our simple returns and exchanges process.

Our Return Policy

You can return most items within 15 days of receiving your order for a full refund or exchange. All returned items must be:

  • In original, unused condition with all tags attached
  • In the original packaging (especially important for boards and wetsuits)
  • Accompanied by proof of purchase

Note: For hygiene reasons, wetsuits (both Junior and Mens Wetsuits) and lycras can only be returned if the original hygiene liner is intact and unused.

How to Return or Exchange

  1. Contact Us: Email [email protected] with your order number and reason for return/exchange within 15 days of delivery.
  2. Get Approval: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Pack It Up: Securely package your item(s) using the original packaging if possible.
  4. Ship It Back: Send your return to:
    Ocean Motion Shop Returns
    1051 Smith Road
    Atlanta, US 30303
  5. Wait for Processing: We’ll notify you once we’ve received and inspected your return.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • We recommend using a trackable shipping service as we can’t be responsible for lost returns.
  • For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Information

Once your return is received and inspected:

  • Refunds will be processed within 5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow additional time for your bank or credit card company to process and post the refund
  • Original shipping fees are non-refundable

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Ocean Motion Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) to return/exchange:
[Product Name], [Size/Color if applicable], [Quantity]

Reason for return/exchange:
[Please describe why you’re returning or exchanging the item]

Preferred resolution:
[Refund / Exchange for (specify product if exchanging)]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Damaged or Defective Items

If your gear arrives damaged or defective (we know, total bummer):

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or refund and cover all associated shipping costs
  • Please do not attempt to use damaged equipment as this may void your return eligibility

Got questions about returns? Shoot us an email at [email protected] – we’re happy to help!

Stay stoked,
The Ocean Motion Shop Crew