Shipping Policy

Shipping Information

At Ocean Motion Shop, we’re stoked to get your gear to you as fast as the next set of waves! Here’s how we roll:

Shipping Options

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
• Free Shipping:
  • Available for orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping

Note: We currently don’t ship to some parts of Asia and remote locations. If you’re unsure about delivery to your area, drop us a line before ordering.

Returns & Exchanges

We want you to be as stoked about your gear as you are about your next session. If something’s not right, we’ve got your back!

Return Requirements

• Items must be in original, unused condition with all tags attached
• Original packaging required (especially important for boards and wetsuits)
• Proof of purchase must accompany return

Non-Returnable Items

For hygiene reasons, the following items can only be returned if the original hygiene liner is intact and unused:

• Junior Wetsuits
• Mens Wetsuits
• Lycras

How to Return or Exchange

1. Contact Us: Email [email protected] with your order number and reason for return/exchange within 15 days of delivery.
2. Get Approval: We’ll respond within 2 business days with return instructions and an RMA number.
3. Pack It Up: Securely package your item(s) using the original packaging if possible.
4. Ship It Back: Send your return to:
   Ocean Motion Shop Returns
   1051 Smith Road
   Atlanta, US 30303
5. Wait for Processing: We’ll notify you once we’ve received and inspected your return.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping service as we can’t be responsible for lost returns.
• For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Information

• Refunds will be processed within 5 business days after we receive and inspect your return.
• Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Please allow additional time for your bank or credit card company to process and post the refund.
• Original shipping fees are non-refundable.

Damaged or Defective Items

If your gear arrives damaged or defective (total bummer!):

• Contact us immediately at [email protected] with photos of the damage
• We’ll arrange for a replacement or refund and cover all associated shipping costs
• Please don’t attempt to use damaged equipment as this may void your return eligibility